FAQ

faqYOUR ROUCHCOLLECTIONS ACCOUNT

How do I sign up to begin shopping on rouchcollections?
To create an account on rouchcollections, click here.

 

I’ve created an account on rouchcollections already, how do I sign in?
To sign into your rouchcollections account, click here and enter your email address and password.

 

What if I forget/lose the password to my rouchcollections account?
If you’ve forget or lose your rouchcollections password, click here and submit your email address. We’ll send you a link to change your password.

 

PAYING ON ROUCHCOLLECTIONS
How do I pay for a rouchcollections.com purchase?For your convenience, rouchcollections offer multiple payment methods. Whatever your choice, you can rest assured that rouchcollections is working to keep your transaction safe. You can help by paying online at checkout so rouchcollections can hold your payment temporarily and more easily refund you if things go wrong.

At checkout, you can select:

Pay Online At Checkout – Enjoy 100% Buyer Protection
ATM/Debit Card
Internet Banking
Bank Deposit

 

ORDERS ON ROUCHCOLLECTIONS

How do I place an order on your website?

Once you have found your preferred product, just follow the steps below:

• Select a preferred product and then click on ‘Shop This’, to add this product into your cart.
• Click on the ‘proceed to checkout’ tab to complete your order process
• At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
• Click on your preferred payment option before clicking the ‘Place order’ button

 

How do I check the current status of my orders?
Sign in to your rouchcollections account and visit the My Orders section. From there, you can view information on all your orders.

 

SHIPPING AND DELIVERY

Can you deliver outside Nigeria?

rouchcollections delivers products Globally via the use of third party shipping companies such as DHL and EML.

 

Do you have an office address?

Yes we do. Our corporate office is located in Abuja. However, since we are an online store, we do not have physical showrooms. Once we receive your order, we will deliver it to your doorstep via our shipping partners.

 

How do you charge for shipping?

A charge is applied based on your order weight and your shipping address.

 

What is the estimated delivery time? When can I expect my order to arrive?

Your order should arrive within 1-10 days of order processing. You can track your order by visiting Track My Order and entering your order number (F############).

How will the delivery be done?
Your order may be delivered by EMS or DHL, depending on the delivery method you have chosen. You may be called prior to or on the same day as delivery to see if you are available to receive your order.

 

GENERAL
How do I search for products?

On the Navigation (Menu Bar) Click on the Search Icon to reveal the search form where you can type some information about the product you’re looking for.

 

ROUCHCOLLECTIONS PRODUCTS
What are wood or bamboo glasses treated with?
All wood glasses are treated with a light wax finish.

 

Is the stain protected on my sunglasses?
All wood and bamboo sunglasses are treated with a light wax finish to protect the stain.

 

Will sweat damage my wood or bamboo glasses?
All wood and bamboo sunglasses are treated with a light wax finish to protect against water and sweat damage.

 

Are my glasses 100% waterproof?
Rouch glasses are water resistant but we do not recommend submerging them or keeping them in water for long periods of time.

 

How do I read your frame measurements?
The first number is with the width of the lens, the second number is the width of the nose, and the last number is the length of the temple (arm). All measurements are shown in millimeter (mm). Check out our fit guide here.

 

How should I clean my lenses?
Clean lenses with lens cleaner and provided microfiber pouch. If you have lost your microfiber pouch, contact info@rouchcollections.com for a replacement.

 

How should I take care of my glasses?
Keep glasses in original case when not being worn. To rejuvenate dried-out wood, use beeswax or butcher block oil. To maintain fit, use eyeglasses toolkit to tighten screws.

 

What is a polarized lens?
Polarized lenses contain a special film that blocks reflected light while reducing glare

 

What kind of UV protection do your sunglasses offer?
Rouch sunglasses provide 100% UV400 protection.