How can we help you? 

Please have a look at our frequently asked questions.

About Rouch Collections

What is Rouch Collections?
Rouch Collections is an exciting, inventive and unique International Nigerian fashion brand, creating ultra desirable accessories out of nothing more than humble pieces of wood. Our most popular products include polarized sunglasses, vintage clutch purses, bowties, cufflinks,and corsages for both men and women, but to simply list them doesn’t do them justice. What makes them special is the level of love and effort and creativity put into them, the sheer desire to create really great fashion in a really great way.
I want to partner with Rouch Collections.
Rouch Collections has an affiliate marketing program in place for everyone and anyone to make money from when they refer someone. Please visit our affiliate section to learn more about this.
How to unregister from the Newsletter?
To unregister from our Newsletter, use the unsubscribe button or link in any of our mails to you and you will not receive further emails from us.

Payments

How do I pay for a rouchcollections.com purchase?
For your convenience, Rouch Collections offer multiple payment methods. Whatever your choice, you can be rest assured that Rouch Collections is working to keep your transaction safe. You can help by paying online at checkout so Rouch Collections can hold your payment temporarily and more easily refund you if things go wrong.
Is my payment information secure?
100% yes! Be rest assured that all of your transactions are secured on rouchcollections.com. We have put certain measures in place to safeguard not only the transactions you do our website but also protect your cards and other channels you use on rouchcollections.com
What payment methods do you accept?
Rouch Collections accept the below methods of payement

  • Pay Online At Checkout – Enjoy 100% Buyer Protection
  • ATM/Debit or Credit Card
  • Internet Banking
  • Bank Deposit

Rouch Collection Products

What are wood or bamboo glasses treated with?
All wood glasses are treated with a light wax finish.
Is the stain protected on my sunglasses?
All wood glasses are treated with a light wax finish to protect stains.
Will sweat damage my wood or bamboo glasses?
All wood and bamboo sunglasses are treated with a light wax finish to protect against water and sweat damage.
Are my glasses 100% waterproof?
Rouch Collection glasses are water resistant but we do not recommend submerging them or keeping them in water for long periods of time.
How do I read your frame measurements?
The first number is with the width of the lens, the second number is the width of the nose, and the last number is the length of the temple (arm). All measurements are shown in millimeter (mm).
How should I clean my lenses?
Clean lenses with lens cleaner and provided microfiber pouch. If you have lost your microfiber pouch, contact info@rouchcollections.com for a replacement.
How should I take care of my glasses?
Keep glasses in original case when not being worn. To rejuvenate dried-out wood, use beeswax or butcher block oil. To maintain fit, use eyeglasses toolkit to tighten screws.
What is a polarized lens?
Polarized lenses contain a special film that blocks reflected light while reducing glare.
What kind of UV protection do your sunglasses offer?
Rouch Collections sunglasses provide 100% UV400 protection.

Your Account & Orders

How do I log into my account?
To log into your account, use the sign in option at the top right hand corner of your screen and enter your email address and your password.
What if I forget or lose my password?
If you cannot remember your rouchcollections password, it’s okay. Click here and submit your email address and we will send you a new password which you can change afterward.
How can I change my password?
To change your password, click here.

Shipping & Delivery

How do I place an order on your website?
Once you have found your preferred product, just follow the steps below:

  • Select a preferred product and then click on ‘Shop This’, to add this product into your cart.
  • Click on the ‘proceed to checkout’ tab to complete your order process
  • At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
  • Click on your preferred payment option before clicking the ‘Place order’ button
How do I check the current status of my orders?
Sign in to your rouchcollections account and visit the My Orders section. From there, you can view information on all your orders.
Can you deliver outside Nigeria?
rouchcollections delivers products Globally via the use of third party shipping companies such as DHL and EML.
How do you charge for shipping?
A charge is applied based on your order weight and your shipping address.
Do you have an office address?
Yes we do. Our corporate office is located in Abuja. However, since we are an online store, we do not have physical showrooms. Once we receive your order, we will deliver it to your doorstep via our shipping partners.
What is the estimated delivery time? When can I expect my order to arrive?
Your order should arrive within 1-10 days of order processing. You can track your order by visiting Track My Order and entering your order ID (F############).
How will the delivery be done?
Your order may be delivered via EMS or DHL, depending on the delivery method you have chosen. You may be called prior to or on the same day as delivery to see if you are available to receive your order.